1. Products That Are Shipped
THE TRIO SH.P.K. ships only the following products:
- Hair Extensions
- Hair Shampoos
We do not provide physical services through the website
2. Shipping Areas
We ship products worldwide.
Shipments are made:
- Within Kosovo
- Across Europe
- Internationally
3. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Orders placed during weekends or public holidays are processed on the next business day
4. Estimated Delivery Times
Delivery times depend on the destination:
- Kosovo: 1–3 business days
- Europe: 3–7 business days
- International: 7–14 business days
Delivery times are estimated and may vary due to:
- Customs procedures
- Postal or courier services
- Local or international holidays
5. Shipping Costs
- Shipping costs are clearly displayed during checkout
- The price depends on:
- Destination country
- Order weight
- Shipping carrier
THE TRIO SH.P.K. reserves the right to change shipping prices.
6. Customs & International Taxes
For orders shipped outside Kosovo:
- Customs duties, VAT, and local taxes are the responsibility of the consumer
- THE TRIO SH.P.K. has no control over these charges
7. Shipping Address
The consumer is responsible for providing:
- A correct and complete shipping address
- An active phone number
THE TRIO SH.P.K. is not responsible for delays or losses caused by incorrect address information.
8. Failed or Refused Deliveries
If an order:
- Is not accepted by the consumer
- Is returned due to customs issues or an incorrect address
The cost of reshipping is covered by the consumer.
Shipping fees are non-refundable.
9. Products Damaged During Transport
In case of damage during shipping:
- Contact us within 48 hours
- Provide photo or video evidence
After verification, one of the following will be offered:
- Replacement
- Refund
- Store credit
10. Contact
For any questions, complaints, or requests related to personal data, please contact us:
Email: contact@triosalon.net
Phone: +383 48 414 474
Address: Ukshin Hoti Street, Prishtina, Kosovo – THE TRIO SH.P.K.
We are committed to ensuring that every user feels safe, respected, and well informed.