Shipping Policy

1. Products That Are Shipped

THE TRIO SH.P.K. ships only the following products:

  • Hair Extensions
  • Hair Shampoos

We do not provide physical services through the website


2. Shipping Areas

We ship products worldwide.

Shipments are made:

  • Within Kosovo
  • Across Europe
  • Internationally

3. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed during weekends or public holidays are processed on the next business day

4. Estimated Delivery Times

Delivery times depend on the destination:

  • Kosovo: 1–3 business days
  • Europe: 3–7 business days
  • International: 7–14 business days

Delivery times are estimated and may vary due to:

  • Customs procedures
  • Postal or courier services
  • Local or international holidays

5. Shipping Costs

  • Shipping costs are clearly displayed during checkout
  • The price depends on:
    • Destination country
    • Order weight
    • Shipping carrier

THE TRIO SH.P.K. reserves the right to change shipping prices.


6. Customs & International Taxes

For orders shipped outside Kosovo:

  • Customs duties, VAT, and local taxes are the responsibility of the consumer
  • THE TRIO SH.P.K. has no control over these charges

7. Shipping Address

The consumer is responsible for providing:

  • A correct and complete shipping address
  • An active phone number

THE TRIO SH.P.K. is not responsible for delays or losses caused by incorrect address information.


8. Failed or Refused Deliveries

If an order:

  • Is not accepted by the consumer
  • Is returned due to customs issues or an incorrect address

The cost of reshipping is covered by the consumer.
Shipping fees are non-refundable.


9. Products Damaged During Transport

In case of damage during shipping:

  • Contact us within 48 hours
  • Provide photo or video evidence

After verification, one of the following will be offered:

  • Replacement
  • Refund
  • Store credit

10. Contact

For any questions, complaints, or requests related to personal data, please contact us:

Email: contact@triosalon.net
Phone: +383 48 414 474
Address: Ukshin Hoti Street, Prishtina, Kosovo – THE TRIO SH.P.K.

We are committed to ensuring that every user feels safe, respected, and well informed.