1. Purpose of the Document
This Privacy Policy describes how THE TRIO SH.P.K. collects, uses, stores, and protects the personal data of visitors and customers of the website www.triosalon.net, in accordance with Law No. 06/L-082 “On the Protection of Personal Data” and industry best practices.
Our objective is full transparency and the protection of every user’s personal data.
2. Types of Data Processed
On our website, the following categories of personal data may be processed:
- First and last name
- Email address
- Phone number
- Shipping and billing address
- Booking data (date, time, service)
- Order history (for the e-shop only)
We do not process or store financial data such as card numbers, CVV codes, or expiration dates. All online payments are carried out exclusively through Paysera, a licensed platform certified with PCI DSS.
3. Purposes of Processing
TPersonal data is processed solely for the following purposes:
- Management of bookings and orders
- Creation and operation of customer accounts
- Essential communications related to our services
- Improvement of user experience and website functionality
We do not use personal data for profiling, aggressive marketing, or hidden purposes.
4. Legal Basis for Processing
Personal data is processed based on:
- Service contract – when you request a booking, purchase, or create an account
- Legitimate interest of the company – for website security, protection against abuse, and technical operation
- User consent – only for marketing notifications (if enabled)
5. Data Storage and Protection
Data is stored on:
- Secure Hostinger Premium servers
- SSL/TLS encryption enabled
- Wordfence Premium firewall and malware protection
- Two-Factor Authentication (2FA) for administrative staff accounts
- Google reCAPTCHA v3 – used solely for anti-abuse and anti-spam control
Data Retention Periods:
- Booking history: 24 months
- User accounts: until closed by the user
- Backups: 30 days
- Email communications: as required for service provision
All data is retained only as long as necessary and never longer than required by law.
6. Rights of Data Subjects
Each user has the right to request:
- Access to their personal data
- Correction or update of information
- Deletion of their account and data (“right to be forgotten”)
- Restriction or objection to data processing
Requests should be sent to: contact@triosalon.net
We process each request within the legal deadline of 1 month, and every request is logged and archived as part of our processing records.
7. Third-Party Services
Our website uses only third-party services that are strictly necessary for basic functionality and security. We currently do not use analytical, statistical, or marketing cookies such as Google Analytics, Meta Pixel, or similar tools.
Third-party services that may place technical cookies include:
Cloudflare
Used for traffic filtering, website protection, and service continuity. Cookies are used to verify legitimate traffic and ensure website stability.
Wordfence Premium
Used to protect the website from security threats, abusive attempts, and unauthorized access. Wordfence cookies are used to identify and block suspicious behavior.
Google reCAPTCHA v3
Activated only on specific forms to prevent abuse and spam. Related cookies are used exclusively for security purposes and not for marketing.
These services place only technical and necessary cookies, in accordance with their privacy policies, and are not used for marketing or detailed user tracking. Visitors will be able to manage preferences for non-essential cookies (if enabled in the future) through the privacy banner on our website.
8. Cookies
Our website uses only essential cookies, which are required for the technical operation of the site, including:
- Shopping cart functionality and booking/purchase processes
- Proper loading of content and website elements
- Protection of the website and system from abuse
Main Types of Cookies Used:
- WooCommerce functional cookies – ensure cart persistence and proper operation of the purchasing process
- WordPress technical cookies – help verify browser functionality and dynamically load website elements
- Wordfence security cookies – protect the site from abusive attempts, spam, and potential attacks
- Cloudflare cookies (e.g., cf_clearance) – verify legitimate traffic and allow users to pass security checks
- reCAPTCHA cookies (only on specific forms) – used exclusively for security and anti-spam purposes
All cookies used fall under the “essential” category and are applied solely to guarantee technical functionality and website security.
9. Changes to This Policy
THE TRIO SH.P.K. may update this Privacy Policy at any time due to legal changes, security requirements, or service improvements. The latest version is always published on this page and becomes effective immediately upon publication.
10. Contact
For any questions, complaints, or requests related to personal data, please contact us:
Email: contact@triosalon.net
Phone: +383 48 414 474
Address: Ukshin Hoti Street, Prishtina, Kosovo – THE TRIO SH.P.K.
We are committed to ensuring that every user feels safe, respected, and well informed.